As a Technical Support Specialist reporting to the Country Manager at Emaldo, you will be the primary point of contact for installers and partners seeking technical assistance with our solar and battery storage products. You will collaborate closely with the Country Manager, sales team, and product engineers to maintain high customer satisfaction and uphold Emaldo's reputation for reliable, innovative products. * Collaborate with the Product Engineering team to improve technicaldocumentation (manuals, FAQs, user guides). Product Feedback & Continuous Improvement * Log recurring issues, analyze trends, and provide feedback to R&D or Product Management to help enhance product design and usability. * Assist in remote product training ses
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