As a Technical Support Specialist reporting to the Country Manager at Emaldo, you will be the primary point of contact for installers and partners seeking technical assistance with our solar and battery storage products. You will collaborate closely with the Country Manager, sales team, and product engineers to maintain high customer satisfaction and uphold Emaldo's reputation for reliable, innovative products. * Diagnose and troubleshoot hardware and software issues related to solar panels, inverters, battery storage systems, and associated monitoring platforms. * Collaborate with the Product Engineering team to improve technicaldocumentation (manuals, FAQs, user guides). Product Feedback & Continuous Improvement * Log recurring issu
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