Monitoring and managing the lifecycle of the services under your responsibility (hardware, software, suppliers, partners, etc.) * Creating IT manuals and training materials as needed and conducting training sessions if required * Ensuring that documentation, processes and operational concepts for the services under your responsibility are up to date * Sourcing, comparing, selecting, recommending and ordering—following approval—all relevant components of the Salesforce services under your responsibility or those you manage * Ensuring the resolution of issues affecting the services under your responsibility (1st level, 2nd level, 3rd level—international) * Conducting appropriate communication for all relevant cases (users, IT management, partners, manufacturers, etc.) Provide appropriate communication for all relevant (, IT management, partners, vendors, etc.)
meer