Monitoring and managing the lifecycle of the services under your responsibility (hardware, software, suppliers, partners, etc.) * Ensuring that documentation, processes and operational concepts for the services under your responsibility are up to date * Sourcing, comparing, selecting, recommending and ordering—following approval—all relevant components of the Salesforce services under your responsibility or those you manage * Ensuring the resolution of issues affecting the services under your responsibility (1st level, 2nd level, 3rd level—international) * Several years of professional experience in the CRM field at internationally active companies
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