You will collaborate closely with the Country Manager, sales team, and product engineers to maintain high customer satisfaction and uphold Emaldo's reputation for reliable, innovative products. * Work closely with Sales, Logistics, and Finance teams to ensure seamless customer experience. As a Technical Support Specialist reporting to the Country Manager at Emaldo, you will be the primary point of contact for installers and partners seeking technical assistance with our solar and battery storage products. * Escalate complex or critical matters to higher-level technical teams or third-party vendors, following proper escalation procedures. * Collaborate with the Product Engineering team to improve technicaldocumentation (manuals, FAQs,
meer