Multiple years' professional experience in a service manager role, ideally in the dental or medical technology sector * Lead and coordinate technical service across the Benelux region to ensure timely, high-quality maintenance and support * Serve as the primary point of contact for dealer partners regarding service inquiries, escalations, and solutions * Collaborate closely with our sales team to identify opportunities for service-based revenue and strengthen client relationships * Develop and implement service strategies, processes, and KPIs to optimize operational efficiency and customer satisfaction * Monitor service performance metrics, report on trends, and propose improvements to management
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