A core part of the role is inspiring and developing high‑performing teams to deliver exceptional service and a best‑in‑class customer experience. * Build strong relationships with to ensure operational standards are met and introduce initiatives that enhance customer service and drive performance. The asset is undergoing significant upgrades in concept, image, customer journey and retail mix, including the introduction of new brands and additional retail units. * Collaborate with Finance and on budgets, forecasts, and service charge management * Collaborate with Leasing, Marketing, Westfield Rise, and Development teams to continuously elevate centre standards and ensure an exceptional customer experience remains at the heart of every initiative * Collaborate with Finance, Operations Management, and department heads to develop annual budgets and quarterly forecasts, ensuring effective ...
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