You will collaborate closely with the Country Manager, sales team, and product engineers to maintain high customer satisfaction and uphold Emaldo's reputation for reliable, innovative products. Customer/Installer Support * Assist in remote product training sessions for installers and new customers, ensuring proper understanding of product installation and maintenance. * Work closely with Sales, Logistics, and Finance teams to ensure seamless customer experience. * Keep internal stakeholders updated on any significant customer issues or trends that could impact sales or reputation. * Required: Minimum 2+ years' experience in technical support or a similar customer-facing technical role. * Customer-Focused: Dedicated to ensuring high levels of customer satisfaction and service quality * Positive Work Environment: A collaborative culture that values innovation and custom
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