The individual will lead the global Citrix team that is responsible for support, administration, monitoring, troubleshooting and participating in various projects to enhance service and productivity. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. * Provide L3+ support to delivery teams on escalated issues. * Engage with on getting support, updates, and planning as required. * Will be responsible for directly managing a 24x7 support team. * Excellent written and verbal communication skills for client and senior leadership interaction. * Center on the Client: Relentlessly adding value for our customers.
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