Within the Client Service role you will be at the epicenter of all products and services Circana delivers to her clients. You will be in contact with the operational- and commercial side of Circana and, of course, with your clients. You are responsible for creating and maintaining a positive client experience and making sure that any issues that occur are dealt with appropriately. You know your way around the vast diversity of teams and can connect with anyone in or outside the organization.
The main objectives of the role are:
- Being the right hand of the client in turning complexity into clarity.
- Understanding the data deliveries and how the clients use it for their business.
- Being in control of the different processes, such as report and database changes and quality control.
- Maintaining a positive client satisfaction score by developing a strong client connection and ensure clients deliverables are completed and delivered on time and correct.
- Creating improvement plans to move red clients to green again.
- Working cross-functionally; addressing challenges through quick and effective resolution when required.
- Ensuring a consistent experience for all clients, regardless of size or commercial significance.
- Training clients on our software.
Location: Our office is located in Zaltbommel (Wielkamp 3a, 5301 DB Zaltbommel, Nederland) but we allow you to work from home whenever you want to. Except for Tuesday, which is our team day. And if you're not in the office you miss the nice lunches and afternoon drinks.
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