You will collaborate closely with the Country Manager, sales team, and product engineers to maintain high customer satisfaction and uphold Emaldo's reputation for reliable, innovative products. As a Technical Support Specialist reporting to the Country Manager at Emaldo, you will be the primary point of contact for installers and partners seeking technical assistance with our solar and battery storage products. Your goal is to ensure quick and accurate resolutions, enabling installers to confidently deploy and service Emaldo solutions. * Work closely with Sales, Logistics, and Finance teams to ensure seamless customer experience. * Keep internal stakeholders updated on any significant customer issues or trends that could impact sales or reputation. * Customer-Focused:
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