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People Operations Specialist

  • Brookwood Recruitment Limited
  • Amsterdam
  • Freelance
  • Fulltime
  • Gepubliceerd: 1 week geleden
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People Operations SpecialistBrookwood Recruitment Limited

We are supporting a global organisation.

You must have experience working with Workday for this opportunity.

10 months contract initially – 40 hours per week- hourly rate is up to €45, 2 days per week in the Amsterdam office

Job Summary:

The Specialist People Operations provides Human Resource support to employees and managers within an assigned region, country, or function, ensuring a positive employee experience through effective query resolution and facilitation of employee lifecycle processes—from Hire to Termination—excluding recruitment activities. By delivering efficient People administration and first-line communication, this role contributes to a solid People foundation and enhances the overall employee experience for the supported region(s) or country(ies).

Your responsibilities

Key Responsibilities:

  • Administer a wide variety of personnel policies and processes including all related document management.
  • Ensure processes, procedures, and documents are current and compliant with applicable local employment laws and legislation.
  • Execute people processing tasks such as contract/offer management, absence tracking/reporting/validation, and employee data changes.
  • Maintain and administer global HR systems and tools (e.g., Workday, SAP).
  • Document all internal queries following standard operating procedures.
  • Maintain employee records and files accurately.
  • Coordinate actions including validation of work permits and management of personnel contracts and documents.
  • Prepare and coordinate payroll change reports and audits within pre-agreed timelines.
  • Explain policies, procedures, and regulations to employees and managers to ensure compliance and understanding.
  • Respond promptly to inquiries from internal and external parties, resolving issues or escalating as needed.
  • Provide feedback for continuous improvement on employee handbook content and HR systems to Business Partners.
  • Maintain employee communication channels such as bulletin boards and online resource libraries.
  • Organize and support regional/country People-related events, e.g., health fairs, Ask.HR days.

Your profile

  • Ensure new hires and employee changes are administered within defined Service Level Agreements (SLAs) and payroll deadlines.
  • Respond to ticket inquiries within SLA and achieve defined employee satisfaction targets.
  • Complete mandatory compliance training on time.
  • Identify, investigate, and resolve problems within systems or processes beyond documented procedures by updating or modifying working methods.

Education & Experience Requirements:

  • Bachelor’s degree in Human Resources, Business Administration, or related field preferred.
  • Minimum of 1 year experience within a People team or 2 years in a similar role, ideally including customer-facing HR or data processing experience.

Skills and Knowledge:

  • Proficient in People database systems, preferably Workday.
  • Strong computer skills including SAP, MS Office, Google Suite.
  • Basic knowledge of local labor laws preferred.
  • Excellent written and spoken English communication skills.
  • High attention to detail with a strong customer focus.
  • Ability to communicate effectively, multi-task, solve problems, and maintain focus under stress.
  • Adaptable with strong analytical skills and ability to see the bigger picture.
  • Data and analytics oriented.

Years of Relevant Job Knowledge:

  • Basic Job Knowledge (1–3 years)

We offer

10 months contract initially – 40 hours per week- hourly rate is up to €45, 2 days per week in the Amsterdam office

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Brookwood Recruitment Limited
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Locatie

Brookwood Recruitment LimitedAmsterdam, Nederland
Reistijd
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