The asset is undergoing significant upgrades in concept, image, customer journey and retail mix, including the introduction of new brands and additional retail units. A core part of the role is inspiring and developing high‑performing teams to deliver exceptional service and a best‑in‑class customer experience. * Collaborate with Leasing, Marketing, Westfield Rise, and Development teams to continuously elevate centre standards and ensure an exceptional customer experience remains at the heart of every initiative * Work with all departments to shape and deliver the Customer Content Strategy (CCS), ensuring initiatives boost footfall, enhance revenue, and foster meaningful connections with the local community * Build strong relationships with to ensure operational standards are met and introduce initiatives that enhance customer service and drive performance. * Experience of customer focus
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