EMBL's IT Services team delivers and supports IT infrastructure and services across our sites in Heidelberg, Barcelona, Rome Grenoble and Hamburg. We are looking for an experienced, service-oriented IT Support Engineer to join our team at EMBL Headquarters in Heidelberg. * Track, document, and manage support requests in line with IT service management best practices. * Contribute to the continuous improvement of IT services, infrastructure and user experience. * Experience integrating desktop and mobile devices into enterprise IT environments, including network, file, email and collaboration services. The Desktop Support team in Heidelberg provides high-quality first-level and desktop support to a diverse, international user community, while also managing key Windows backend services. In addition, the team plays an important role in EMBL's scientific training mission by providing and maintaining ...
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