Experience using tools like Jira, Confluence, or similar issue tracking and documentation systems - This role bridges product support, experience, and development by investigating issues, coordinating resolutions, coaching commercial teams, and managing communication between , client service teams, and product development. * Apply a voice of customer lens to user feedback and issues to surface enhancement opportunities and influence the product roadmap * Own issue root cause identification and resolution to triage root causes between feature enhancements, system bugs, and user education * Background in product or client support, operations, or troubleshooting technical issues, ideally with a focus on data-driven AI tools * Tech-curious mindset, comfortable learning prompt engineering and system behavior, with a process-driven approach to managing issues, QA, and feedback loops
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