We're looking for a talented individual to join our Westfield Rise Team as Client Operations Manager. Westfield Rise is the in-house retail media agency of Unibail-Rodamco-Westfield , capitalising on the best shopping malls, the best cities and the best audience. Powered by data, we are leading the change in a rapidly growing retail media market, with a focus on shaping the future of experiential retail. Westfield Rise is the first choice for brands and marketers wanting to connect with an engaged audience who have the desire to explore new experiences and truly make an impact. Learn more about WR, visit our website at www.westfieldRise.com.

With a team of 8 across the Northern European region, we are structured around 4 activities: Media, Brand Experience, Brand Partnerships, Services & Data. We focus on commercial opportunities and revenues through a client-centric 360° approach within shopping centres, placing Westfield Rise as a key player in the retail media market. You will work with the entire team, who are based across Sweden, the Netherlands, and the UK. They are high-performing, seasoned and engaged talents. The role will be based in Amstelveen, and you will report to the Head of Client Operations, supported by the Head of Westfield Rise based in Stockholm.

Within the role of Client Operations Manager Nordics, you will be supporting a high-performance sales team primarily based in Amstelveen, challenged to operationally deliver physical consumer engaging media and/or brand experience activations in our Dutch Assets, driving high levels of brand exposure for the client, while delivering excellent customer service.

Your responsibilities

Project Delivery

- Deliver Westfield Rise commercial activations across Nordic centres, including events, brand experiences, media campaigns, filming, and pop‑ups.
- Manage projects from brief to installation and removal, ensuring on‑time, on‑budget delivery.
- Coordinate logistics, run client meetings and site tours, and maintain accurate project documentation.
- Support design reviews and ensure all activities meet legal, operational, and health & safety standards.
- Delivery of mall kiosks

Client & Contractor Coordination

- Act as a key contact for clients, agencies, and contractors throughout project delivery.
- Conduct site surveys, pre‑start meetings, and fit‑out reviews.
- Prepare operational information, site plans, and reports.
- Support live events and DOOH/media operations.
- Build strong supplier relationships and ensure high‑quality delivery.

Risk Management

- Review and approve all health & safety documentation for activations.
- Ensure full compliance with centre regulations, URW policies, and relevant legislation.
- Represent the team in risk, fire strategy, and H&S meetings.

Finance & Budget

- Support delivery of the annual Westfield Rise budget.
- Prepare production budgets, manage procurement, and track income/expenditure.
- Raise purchase orders, manage invoicing, and promote production services to drive revenue.

Team & Operational Support

- Provide technical and operational guidance for proposed activities.
- Manage digital content for in‑centre media screens.
- Identify new revenue opportunities and support feasibility assessments.
- Coordinate approvals with internal teams and contribute to sales and stakeholder meetings.
- Share best practices and support departmental goals, including CSR and operational excellence.

Your profile

Project management / Production management in events, media and/or retail environment.
Strong communicator with ability to liaise with all levels of management including client facing.
Proven track record of managing multiple projects on a variety of scales.
Strong problem-solving and decision-making capabilities.
Fluent in Dutch & English
Health & Safety qualifications
AutoCAD
DOOH LED screen knowledge
Temporary Works/structures, Construction management, and crowd management.
MEWPs / access equipment
Rigging, AV systems, event sound/lighting,
Mechanical/Electrical and IT services

We offer

We put people's development and learning at the heart of what we do. We'll help you master your role, build your technical skills, and take advantage of top-notch management and leadership programs. From face-to-face workshops to our global online learning resources, we encourage you to make learning a part of your daily routine.

We offer a fantastic bonus scheme, and many other incentives, including company health insurance is available at a reduced tariff. Our company culture centres on caring for our employees and supporting their success. With diverse roles, you won't be limited to one area but have the chance to grow a broad range of skills and experiences.

Client Operations Manager

Your responsibilities

Your profile

We offer

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