Onsite IT Technician

You will be working onsite in Amsterdam in a fast-paced, constantly evolving environment, where you will be responsible for delivering high-quality customer service and hands-on IT support. This is an excellent opportunity to join an ambitious company at the forefront of its industry, playing a key role in the successful delivery of premium IT support services.

This diverse and challenging role requires you to ensure that all support requests and incidents are handled promptly and professionally. You will need to be proactive, managing support queries via phone, email, and in-person, as well as acting as a point of escalation to third-party resolver groups when necessary.

Job responsibilities

• Deliver exceptional onsite IT support, consistently meeting or exceeding customer expectations.
• Diagnose, troubleshoot, and resolve a variety of hardware and software issues, escalating to or collaborating with third-party vendors and resolver groups when necessary.
• Recommend the most suitable products and services to address customers’ needs.
• Manage user accounts including permissions, security settings, and systems group memberships.
• Install, configure, and maintain PCs, peripherals, network equipment, and AV/conference systems (such as MTR and Zoom).
• Provide support for equipment moves and new setups, including ordering, installing, and testing hardware and cables.
• Support day-to-day IT operations, including handling IMAC (Install, Move, Add, Change) requests and managing documentation for inventory and configuration changes.
• Proactively assist users onsite, whether by phone, email, or face-to-face, adapting to diverse and evolving IT situations to keep business running smoothly.