Customer Journey Expert
- Amsterdam
The Customer Journey Expert (CJE) co-owns end-to-end responsibility for the development, management, harmonisation and phasing out of commercial products and services with a view to achieving an optimum customer experience. As a Customer Journey Expert for the WB CashFlow squad * Amsterdam * Vast contract, onbepaalde tijd * Fulltime - Your role and work environment - You work within the Wholesale Banking Global Tribe Lending. The purpose of our Tribe: Make complex lending simple! For borrowers, ING employees, investors and regulators. The Tribe is responsible for easy, reliable and controlled processes for getting a loan and managing your loan. Also the distribution of the loans to lenders and investors (amongst others syndications) is part of the scope. Our clients are spread across 40 countries; we are converging to one way of serving our clients, delivering an uniform client experience across countries.
The Customer Journey Expert (CJE) co-owns end-to-end responsibility for the development, management, harmonisation and phasing out of commercial products and services with a view to achieving an optimum customer experience. As a Customer Journey Expert for the WB CashFlow squad * Amsterdam * Vast contract, onbepaalde tijd * Fulltime - Your role and work environment - You work within the Wholesale Banking Global Tribe Lending. The purpose of our Tribe: Make complex lending simple! For borrowers, ING employees, investors and regulators. The Tribe is responsible for easy, reliable and controlled processes for getting a loan and managing your loan. Also the distribution of the loans to lenders and investors (amongst others syndications) is part of the scope. Our clients are spread across 40 countries; we are converging to one way of serving our clients, delivering an uniform client experience across countries.
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