Technical Specialist - WIS ASRA Support
- Maastricht
Resolution of incoming support requests, incidents and problems. * Proactive and continuous monitoring of workload to ensure timely investigation and response to support requests * Ensure quality improvements within supported service * Build and maintain up to date knowledge of supported businesses * Expert skills in customer support and problem solving * Advanced knowledge of interactions between tools and support systems * Support strategic direction even if in conflict with own view. * Ability to reate partnerships and maintain relationships between XENTRY Support and stakeholders at Daimler HQ - Mercedes-Benz Customer Assistance Center * Maastricht * Vast contract, onbepaalde tijd * Fulltime - The function - The Workshop Information System WIS contains detailed information and work instructions for repair and maintenances on the Mercedes-Benz and smart brands.
Resolution of incoming support requests, incidents and problems. * Proactive and continuous monitoring of workload to ensure timely investigation and response to support requests * Ensure quality improvements within supported service * Build and maintain up to date knowledge of supported businesses * Expert skills in customer support and problem solving * Advanced knowledge of interactions between tools and support systems * Support strategic direction even if in conflict with own view. * Ability to reate partnerships and maintain relationships between XENTRY Support and stakeholders at Daimler HQ - Mercedes-Benz Customer Assistance Center * Maastricht * Vast contract, onbepaalde tijd * Fulltime - The function - The Workshop Information System WIS contains detailed information and work instructions for repair and maintenances on the Mercedes-Benz and smart brands.
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