Training & Quality Specialist Diabetes - Dutch, German & English
- Heerlen
The Training & Quality Specialist will also co-ordinate with Central management to ensure quality is being assessed to the standards defined for service excellence and customer experience, and that key learnings on customer needs and best practice are shared at regional level. Secondarily, insights and learnings gathered on customer needs and most common reasons for contact will be fed by the Training & Quality Specialist to Central CE management, to drive improvements in customer on-boarding, web content, and customer experience at key touchpoints. • Deliver consistent and ongoing training: covering product, contact handling and administrative processes, system usage and service quality training; • Experience in extracting key learnings from training and quality work, turning them into recommendations on best practice, and communicating up to central or regional management;
The Training & Quality Specialist will also co-ordinate with Central management to ensure quality is being assessed to the standards defined for service excellence and customer experience, and that key learnings on customer needs and best practice are shared at regional level. Secondarily, insights and learnings gathered on customer needs and most common reasons for contact will be fed by the Training & Quality Specialist to Central CE management, to drive improvements in customer on-boarding, web content, and customer experience at key touchpoints. • Deliver consistent and ongoing training: covering product, contact handling and administrative processes, system usage and service quality training; • Experience in extracting key learnings from training and quality work, turning them into recommendations on best practice, and communicating up to central or regional management;
Minder
Meer
