WFM Forecasting Analyst
- Maastricht
We are looking for a WFM Forecasting Analyst to support our Workforce Management Team. * Use and maintain the WFM software as the primary forecasting system tool. * Develop and maintain the forecasting models (operational forecasts) at multiple levels of aggregation. * Closely coordinate and communicate action plans within the other areas of WFM and operations. * Preferably has experience within WFM in a customer service environment (forecasts, trend analysis and planning) and presenting reports and recommendations stakeholders on different levels - Mercedes-Benz Customer Assistance Center * Maastricht * Vast contract, onbepaalde tijd * Fulltime - The function - Workforce Management is responsible for all processes aiming to have the right number of staff available, with the right skills at the right time to ensure optimal reachability, contributing to an excellent customer experience.
We are looking for a WFM Forecasting Analyst to support our Workforce Management Team. * Use and maintain the WFM software as the primary forecasting system tool. * Develop and maintain the forecasting models (operational forecasts) at multiple levels of aggregation. * Closely coordinate and communicate action plans within the other areas of WFM and operations. * Preferably has experience within WFM in a customer service environment (forecasts, trend analysis and planning) and presenting reports and recommendations stakeholders on different levels - Mercedes-Benz Customer Assistance Center * Maastricht * Vast contract, onbepaalde tijd * Fulltime - The function - Workforce Management is responsible for all processes aiming to have the right number of staff available, with the right skills at the right time to ensure optimal reachability, contributing to an excellent customer experience.
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