The Technical Application Manager/Architect (TAM) is a key-role in the IT application services organization and acts on mainly tactical as well strategical level. The TAM owns the technical application landscape and drives the optimization and standardization by designing the landscape, using ASML’s infrastructure building blocks and adhering to ASML’s security policies. The TAM works closely with internal and external service providers to realize these goals and achieving operational excellence. This also includes ensuring that the infrastructural roadmap is developed in a sustainable and integral manner.
Being the bridge between application teams and ASML infrastructure, and by that ensure a smooth delivery of a sustainable technical application landscape.
1. Requirements and Design
- Identify and define technical application requirements and it’s ecosystem(s), including
- Disaster Recovery and Backup configuration of application / application data
- Fit for operations and serviceability
- Act as the linking pin between service providers and the IT Competence Centers / Application teams and advice in delivering projects and changes
- Draft, review and own high level technical design documents with optimal use of standard technology (catalog) components
- Design application integrations/interfaces and identify data streams (e.g. firewall rules)
- Ensure secure access to environments (end users and application management).
- Organize the delivery of the required solutions by
- Engage with external infrastructure service providers and internal infrastructure experts
- Ordering of (new/changed) infrastructure services and standard technology components through standard catalog
3. Maintain and Control
- Define and supervise technical application life-cycle roadmap and plan
- Architectural mapping of application components during application life cycle to infrastructure
- Optimizing life-cycles of individual applications and infrastructure components (whilst minimizing business impact)
- Control the technical application landscape by supervising (operations done by Service Providers):
- The installation, upgrade and maintenance of applications and its infrastructure
- Monitoring (end to end) and reporting (technical) of application performance, availability and capacity
- Problem management
- Application landscape security level (patching, security groups, firewall rules, SW security/vulnerabilities, hotfixes, etc.)
- Correct registration of application landscape components and their relationships within the CMDB
- Participate as 3rd level subject matter expert to identify and solve (high prio) incidents on application landscape (cross team) and advice on actions to be taken.
- Measure and improve the process maturity for (technical) application Support
- Work closely with service providers and architects on designs of new technologies and capabilities, with focus on simplicity.
- Detect critical deficiencies and recommend solutions for improvement
- Measure and improve the process maturity of (technical) application support for the internal as well Service Provider organization
5. Quality, Risk & Compliance
- Manage delivery of application landscape components according to agreed specifications and quality criteria
- Ensure compliance with applicable architectural guidelines as well as IT policies (eg security)
- Ensure and prove proper disaster recovery configuration, including IT Continuity test (ensuring end-to-end application back-up consistency)To be completed.