The Service Manager is accountable for the overall management of the end-to-end customer experience to ensure it continually meets the Customer’s expectations and which provides levels of service which differentiate GTT from our competition. Acting as the customer champion within GTT, the Service Manager ensures that the customer’s service requirements and business priorities are fully understood and addressed by the relevant internal teams, whilst also ensuring all activities undertaken are in the best interests of the Company. The Service Manager is accountable for managing the levels of service provided to their designated customers and for optimizing the value of our relationships with them on both a strategic and operational level.
Educated to degree level.
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