At Tetra Pak we touch millions of people’s lives every day, ensuring better nutrition and healthier lifestyles through safe packaging and food processing solutions. Guided by our global brand promise, PROTECTS WHAT´S GOOD, we strive to make a difference by protecting food, people and our futures. To do this we need more than smart technology. We need smart people too. People like you, who wants to work with people like us.
For strengthening our current team, we are looking for a professional and experienced colleague to fulfil the role of a
Sales Support Specialist
Powder - Evaporation & Drying
The position will be based in Heerenveen, NL.
For strengthening our current team, we are looking for a professional and experienced colleague to fulfil the role of a
Sales Support Specialist
Powder - Evaporation & Drying
The position will be based in Heerenveen, NL.
Your responsibilities
What will you do:
- Manage Services inquiries from understanding customer needs till selling the solution in close cooperation with Market Company
- Ensure our customers are satisfied and take action when needed to make things right
- Make regular joint customer visits with the Services Account Manager team to foster a relationship with key customers and to provide them with Powder Expertise.
- Build up relationships with your counter partners in Clusters and Market companies to continually develop knowledge, skills, and confidence, while holding the team accountable for performance
- Gather market intelligence and formulate proposals for new service product
- Actively participate in the development of Powder Services Business
- Drive introductions for new upgrades and services that are added to the Services portfolio
- Act in a safe manner and ensure compliance with health and safety regulations
- Execute small upgrade & service projects in role of order owner
- BU point of contact for allocated key customer accounts
- Drive implementation of operational activities as defined in key account (KA) plans
- Deploy the service portfolio to its accounts
- Provide inputs for targets settings
- Share accountability for customer satisfaction results
- Provides support to secure fast issue resolution and appropriate communication
Your profile
We believe you have:
- Bachelor’s Degree in mechanical, automation or dairy processing engineering or similar suitable education and/or experience
- Minimum 5 years relevant experience preferably in the food industry
- 3 years sales experience in technology industry will be a plus
- Customer relationship management skills
- Self-motivated individual with a strong customer focus and a desire to win
- Hands-on and practical approach
- Accountable, driven, result-oriented individual with an entrepreneurial mindset; team player
- Ability to work under pressures of time and economy to prioritize work and maximize the business result
- A track-record of achieving activity or financial targets is essential
- Knowledge and understanding of processing equipment used within the food industry
- Experience with Tetra Pak processing equipment will be a benefit
- Experience of working with service concepts and maintenance methodology at plant level
- Good communication skills to manage your environment
- Good verbal, written & computer communication skills are essential
- Fluency in written and spoken English is required
- Willingness to travel as required (typically around 25%)
We offer
- Variety of exciting challenges with ample opportunities for development and training in a truly global landscape.
- Culture that pioneers spirit of innovation where our engineering genius drives visible result.
- Equal opportunity employment experience that values difference and diversity.
- Market competitive compensation and benefits with flexible working arrangements.
