Regional Infrastructure Analyst
Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end-markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,500 people around the world and serves customers in more than 100 countries. The company had 2018 revenues of approximately $10 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit
As a Regional Infrastructure Analyst you will be part of a service oriented support desk. Troubleshooting, resolving technical user problems on both software and hardware. You will manage all digital infrastructure for EMEA, and will assist or lead IT infrastructure projects, provide user support and train end users on new IT systems or procedures. You will also travel (10%) within EMEA.
You are part of the local IT team (3) in Rotterdam, but also work in an international team environment on projects and support issues with Corporate IT, vendors and business groups.
- Desk Side Support
- Act as trouble-shooter for all day to day issues within the EMEA region.
- Provide service to all users both on software and hardware infrastructures.
- Be a technical resource for IT support staff supporting Windows and mobile devices.
- Provide video conferencing and telecom support as needed.
- Support electronic equipment disposal process.
Next to this, if you have an expertise or are eager to learn and develop in networking, datacentres or server/storage administration, Eastman will help you to grow further.