Ever checked in somewhere on social media? Ever tracked your online orders? You might be using HERE Technologies every single day without even realizing it. You can find us everywhere: in vehicles, smartphones, drones or third-party apps. We believe that with the right people, we will continue to be a game-changer in the technology industry and improve the daily lives of people around the world. Find out more by clicking the video below or visiting this link.
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Team and Scope
The Quality Improvement role within the customer advocacy team is the face of quality to our customers. Globally the team will exist of 11 employees. Team is located across the globe with main presence in Mumbai, Eindhoven and Chicago. Team include members with years of quality experience.
The focus is on supporting successful customer and user quality programs and engagements. The primary goal is to ensure we are effectively resolving customer issues, improving processes to increase customer happiness to drive positive business outcomes.
Position will be an individual contributor with no supervisory responsibilities; however, the job will be responsible for project and program management of cross functional teams.
Experienced in a large degree of independence and autonomy. An agile, creative person who can develop procedures and structures within a new, fast developing discipline. Ability to work within a global environment with a dispersed, de-centralized team.
Who are you?
You are a very strong communicator with the ability to synthesize complex information for people of varying technical & leadership levels and influence cross-functional teams to achieve business objectives. You possess a strong business insight, superior analytical skills and extensive Lean Six Sigma experience. You'll be successful in this role with the following:
What we offer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.