Soortgelijke vacatures
Mercedes-Benz Customer Assistance Center- Maastricht
- Mercedes-Benz Customer Assistance Center
- Maastricht
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.
We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.
Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Founded in 1949 as a medical repair company, we're now among the world's largest medical technology, services and solutions companies, employing more than 89,000 people worldwide, serving physicians, hospitals and patients in over 155 countries. With our European Operations Center for Distribution and Shared Services in Heerlen, the Bakken Research Center in Maastricht, our manufacturing facility in Kerkrade, and the Dutch sales office in Eindhoven, Medtronic Netherlands has more than 1,750 employees.
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.
We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.
Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Founded in 1949 as a medical repair company, we're now among the world's largest medical technology, services and solutions companies, employing more than 89,000 people worldwide, serving physicians, hospitals and patients in over 155 countries. With our European Operations Center for Distribution and Shared Services in Heerlen, the Bakken Research Center in Maastricht, our manufacturing facility in Kerkrade, and the Dutch sales office in Eindhoven, Medtronic Netherlands has more than 1,750 employees.
Your responsibilities
A Day in the Life
Make an impact on patient’s lives as a full-time service-oriented Patient Contact Center Representative. You will support our Cardiac Rhythm and Heart Failure (CRHF) products and applications, with a focus on consulting with patients, as well as health care professionals and Medtronic field personnel.
Our vision is together, we will transform the lives of people with cardiac arrhythmias and heart failure.
We offer you a position where you will provide first level technical support and address device related questions directly to patients via the phone, but also may include email or other communication methods in English and Spanish languages.
Whenever issue cannot be resolved, you are responsible for the escalations to second level technicians and ensure correct follow up is done until case can be closed.
You will be involved in the complaint handling process and the linking pin, between patient, hospital, field and tech services.
In this role we expect an empathic approach, where service and customer satisfaction are key.
Responsibilities
Make an impact on patient’s lives as a full-time service-oriented Patient Contact Center Representative. You will support our Cardiac Rhythm and Heart Failure (CRHF) products and applications, with a focus on consulting with patients, as well as health care professionals and Medtronic field personnel.
Our vision is together, we will transform the lives of people with cardiac arrhythmias and heart failure.
We offer you a position where you will provide first level technical support and address device related questions directly to patients via the phone, but also may include email or other communication methods in English and Spanish languages.
Whenever issue cannot be resolved, you are responsible for the escalations to second level technicians and ensure correct follow up is done until case can be closed.
You will be involved in the complaint handling process and the linking pin, between patient, hospital, field and tech services.
In this role we expect an empathic approach, where service and customer satisfaction are key.
Responsibilities
- Provide troubleshooting, support and education for CRHF products that is accurate, thorough, timely and tailored to meet the customer’s needs.
- Gather relevant information, document and report customer inquiries, issues and product problems per procedures and policies.
- Maintain adequate product and therapy knowledge and expertise through continuous training, coaching, and independent study.
- Identify and implement personal or process improvements to maintain and improve thorough, compliant, timely, accurate service.
- Maintain adherence to schedule and availability for support of incoming contacts, which includes sharing in shifts to work Medtronic holidays when clinics are typically open.
- Utilize technology and systems required to support job function which may include answering phones and/or operating personal computer
- Actively participate, communicate and maintain team and cross-functional networks.
Your profile
Must Haves
- Excellent communication skills via phone
- Fluent in English and Spanish
- Background in Nursing
- Experience in the medical industry
- Previously worked in contact center or technical support
- Analytical and problem solving
We offer
We Offer
In our 5th Tenet of our Mission we recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success. Also a competitive package is of course part of that. We offer a competitive salary and benefits package to all our employees:
In our 5th Tenet of our Mission we recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success. Also a competitive package is of course part of that. We offer a competitive salary and benefits package to all our employees:
- Minimum 28 holidays
- Possibility to purchase 8 extra holidays days
- Flexible working environment
- Annual Incentive Plan % depending on company results
- Pension scheme and group discount on healthcare insurances
- Tax advantages on Commuting, Fitness plan, bicycle plan
- Training possibilities via Cornerstone/Harvard Manage Monitor/Get Abstract
- Employee Assistance Program and Recognize! (our global recognition program)
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