Operations Director NL
Leaseweb is a leading IaaS provider serving a worldwide portfolio of over 17,500 customers ranging from SMBs to Enterprises. Our services include Public Cloud, Private Cloud, Hybrid Hosting, Colocation, and Dedicated Hosting supported by exceptional customer service and technical support.
We are looking for a seasoned Operations Director to organize and oversee the daily operations of Leaseweb NL. The candidate must be an excellent leader who can continuously improve the strategic goals for operation efficiency and increased productivity.
The NL Operations department takes responsibility for all the infrastructure deliveries, customer care, and works closely with the Sales organization. The Operations Director has 4 direct reports (DC Operations, Customer Care, CSD, and Customer Success Management), and manages a team of around 100 people based in Amsterdam and Haarlem.
The Operations Director reports to the Managing Director NL and will be part of the Leaseweb NL management team.
- Defining and implementing the strategy of the Operations Department through effective directions and management of resources in order to achieve company targets.
- NPS Customer satisfaction.
- Develop the organization by developing your people. You enable their success by facilitating their personal- and professional development.
- Evaluate overall performance by gathering, analyzing and interpreting data and metrics.
- Naturally you develop, safeguard and transfer/share account intelligence, domain and market knowledge.