Are you ready to inspire your LEGO® store team to deliver inspirational guest experiences and build the LEGO®brand? Create an environment where creativity and imagination define the future of play and strive for outstanding results in both guest experience and sales performance.
- Be a role model in store for guest experience and a true Ambassador for the LEGO Brand : spending 80% of your time right on the shop floor, ensure the execution of our service model, strive to complete all monthly mystery shops, maximize repeat business by creating NPS promoters, inspire store staff to consistently deliver exceptional branded experiences
- Lead, inspire and develop teams for continued success : recruit and develop a highly productive and collaborative team, communicate through active coaching and performance management, inspire to deliver signature experiences and ensure continuous learning by providing product knowledge and service training
- Drive Store results : meet and exceed Key Performance Indicators, deal with uncertainty, monitor business processes, maintain impeccable merchandising and cleanliness standards and maximize efficiency and profit by maintaining sound operational practices
- Build rapport and a collaborative environment within the store and with LEGO group stakeholders on both operational and people aspects such as Retail Marketing, Retail operations, EHS (Health and safety), HR…