EMEAR Service Compliance (Auditor) Program Manager
Location: Netherlands, Krakow, Lisbon or Brussels
Identify and drive hardware focused services reviews (audits) with various segments of customers and or with Partners, focused on reducing services misuse and abuse and improving adherence to services contractual terms and conditions.
Hardware Service Review Responsibilities include:
You should be an experienced Auditor and hold a bachelor’s degree + 7 years’ related experience in auditing, fraud, investigations OR Master’s degree + 4 years related experience (as above).
It would be advantageous if you hold a current CFE certification with 4+ experience in investigations, particularly in Services & Warranty, insurance fraud environments with proven track record showcasing your ability to:
You will work as part of the EMEAR (Europe, Middle East, Africa, and Russia) Service Entitlement and Compliance team which is part of the EMEAR Service Logistics Organization. The Service Compliance team is responsible for identifying and remediating suspected services misuse and abuse across EMEAR.
The team protects the value of services and enables sales effectiveness by identifying and targeting specific engagements with Partners and customers aimed at reducing Cisco’s exposure and maintaining a healthy Partner ecosystem.
The team performs a closed loop function ensuring feedback into entitlement operations and other relevant teams to close process, policy and or tool gaps.