Do you have a natural affinity for (bio) technology? Are you service minded? Then we are looking for you!
Seeking all problem solvers…
You come to the office in the morning, a vet is calling YOU. They have to do a surgery on Fluffy the cat and it requires preliminary testing. The instruments (equipment) measuring the time of coagulation, isn’t responding as expected! What are you going to do? You need to investigate!
Technical Support Consultant at IDEXX requires the curious mind. We are an entirely customer centric company. We have cutting edge technology (diagnostic equipment), however we don’t just sell to the veterinarians. We want to be there for them to ensure that their interaction with our products is a seamless one.
It’s not just about troubleshooting biotech equipment (hematology & biochemistry), although you will do that too. We want you to think with our customers. We want you to be able to raise your hand and highlight ways in which to improve what we do, as well as pro-actively detect trends. You will also be highly engaged in customer education & training, giving veterinarians an understanding of WHY they should use certain products and HOW they can best work with them. There’s routine in the role (like in any), but there is much more beyond that. Your customers will challenge you and you will need to remain cool under pressure and with your inspiration, or the assistance of your peers, you will always find a solution.
To be successful in this role there are a couple of mandatory elements.
You must be customer oriented and have some experience within a customer support environment. For this consultant role you will be helping clients based in multiple countries in south Europe, with a focus on France therefore you will need to speak French on a native level. You will need to understand how the world of biotech equipment works. You could also be a bit techy – it will help.
And then there are other elements which we would like to see. We are looking for smart, agile, creative people, who also can anchor these traits with a high degree of accuracy and an analytical mindset. Things are changing at such a rapid pace at IDEXX. We are an ambitious company with a strong commitment to grow. So, you will need to understand that this requires a degree of flexibility on your side, to take on new challenges, to think outside of the box and to be stretched beyond your comfort zone. What this means for you however, is that you will be growing as we grow. Last but not least, we look for a level of maturity which can manage this work load and emphatic people with a sense of humor.