The Customer Service Representative (CSR) is our important link to our customer base.
The CSR is working in very close relationship with Regional Sales Manager and is responsible for creating business partnership with external customers by understanding their specific needs, order patterns, etc.
The CSR should exhibit account ownership and manage customer relationship for our customers base, including global, pan-European key, major and target accounts.
Excellent technical and operational customer service skills are essential with knowledge in all aspects of order entry, processing and maintenance, which should be performed with little or no supervisory guidance.
This would include, but not limited to: managing customer enquiries and requests, managing customer product return process, proactive involvement in resolving customer complaints, maintain customer pricing list up to date and providing commercial offers to customer base.
Primary duties & responsibilities:
Measures of performance:
Customer Care Skills
The Team consists of Customer Service Representatives who are all multi-lingual. A mix of the following languages is required between the team:
For this role the Customer Service Representative must be fluent in English and French both verbally and in writing. Italian or any other of the above languages will be a plus.