Due to the centralization of our Customer Service in Capelle aan den IJssel, we are hiring for the following positions:
Customer Service Representative English/German (1fte)
Customer Service Representative English/Spanish (2fte)
Customer Service Representative English (6fte)
Fulltime | Capelle aan den Ijssel
You have passion for delivering high quality service to customers by executing and fulfilling orders, resolving complaints and handling customer requests. You are energized by managing complex processes. Working in an international environment with over 30 nationalities…… Welcome to Eastman Chemical…
This is Eastman Chemical
Eastman is a global specialty chemical company that produces a broad range of products found in items people use every day. With a portfolio of specialty businesses, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. Our market-driven approaches take advantage of world-class technology platforms and leading positions in attractive end-markets such as transportation, building and construction, and consumables. Eastman focuses on creating consistent, superior value for all stakeholders. As a globally diverse company, Eastman serves customers in approximately 100 countries and had 2016 revenues of approximately $9 billion. The company is headquartered in Kingsport, Tennessee, USA and employs approximately 15,000 people around the world.
This is the Role
The Customer Service Representative (CSR) is responsible for coordination of all activities necessary to provide sales, service and distribution support to our customers. The CSR is the direct interface with customers and responsible to address customer needs and coordinate problem solving in concert with Sales and cross-functional partners. The CSR works in partnership with the field sales representatives; manages all aspects of the order fulfillment process; and forms working relationships with internal partners within supply chain, business and manufacturing.
This is what you bring
- Bachelor’s Degree or equivalent;
- Previous experience in Customer Service, Supply Chain or Internal Sales experience in an International environment is preferred;
- Experience with SAP / ERP system is preferred;
- Knowledge of logistics processes and INCO terms plus related customs procedures and documentation;
- Fluent in English, German or Spanish is required, both verbal and written. Additional language is preferred;
- Good analytical skills.
For further information about this position please contact Paul van Os, +31 6 51578290 or apply through the application button.
Acquisition due to this vacancy is not appreciated
Key words: Customer Service Representative, Customer Service, Sales, Supply Chain, ERP, Logistics, Field Sales, Technology, Operations