Are you a great communicator in the Dutch and French language? Do you have a customer orientated mindset? This could be your change to join Mercedes-Benz and support our customers in the Benelux on the best roadside assistance. Read on and find out how you can join our company.
The function
Roadside Assistance Benelux Region
What will you do
Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. You answer incoming calls from customers requiring assistance. Details are collated and entered into a computerized system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible. You are responsible for the case handling from A to Z.
Requirements
Who are you
- Good understanding of Customer satisfaction
- Excellent knowledge of Dutch & French
- Fluency in English (corporate language)
- Good written and verbal skills
- Ability to work in a structured environment, to prioritize, analyse and coordinate your day to day responsiblities
- Empathy and negotiation skills
- Open-minded to a diversity of cultures
- Computer literacy
- Act as our Brand ambassador
We offer
What do we offer
We offer you a job in a multicultural, dynamic and informal international working
environment with interesting conditions, both primary and secondary:
- A “tailor made” individual development plan
- Transportation plan: free bike every three years or free public transport or contribution to fuel costs
- Collective health insurance at discounted rates
- Non contributory pension plan
- 200 vacation hours (based on full time employment)
- Holiday allowance: 8% of annual salary
- Competitive performance based salary growth
- Result oriented bonuses
- Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
Working Conditions
- You will be offered one contract with a duration of one year, after this the contract you will be of an indefinite time
- Full-time basis of 35 hours per week, however part-time basis can also be discussed
- Flexible shift system with day, evening and weekend shifts, preferences can be discussed. It is an ongoing system, so you know for the whole year when your working days are planned
- We provide an extensive three weeks initial training and a follow up buddy program of 2-3 months;
Interested?
In case of interest, please apply with CV and motivation letter in your native language (Dutch or French) by clicking the Apply Now.
In case of questions or remarks, please do not hesitate to contact me.
Please follow the application process mentioned, since for privacy reasons we cannot accept an application by email.
