As the Customer Service Manager, you will be responsible for providing leadership for the members of the customer service department. You will be responsible to deliver excellent customer service support to the Company’s customers by developing procedures, policies and standards – you will expel inefficiencies and improve customer satisfaction results. You will also have responsibility for the administration of Quotations, Tenders, Contracts and Pricing within the region.
As a member of the local market management team, you will help to drive the global Customer Service Vision and Strategy within market. Additionally, you will meet Customer Service financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures and analysing variances.
You will assure compliance of company operations to all applicable laws, regulations and standards, good business practices and company documented procedures (including, but not limited to FDA or other regulatory body, Quality Systems Regulations, ISO, government, occupational health and environmental regulations and statutes).
What we offer: