Join Assurant, one of the leading providers in lifestyle & automotive protection in Europe, as a Customer Service Associate.
A Customer Service (CS) Associate is the first point of contact with our customers within the organization.
A Customer Service Associate is responsible for providing a complete service to our customers which is call taking and policy administrating, data upload and claims assessing of moderate complexity in line with the company’s standards.
You’ll be responsible for the following;
Must speak fluent in Dutch and German.
Maintains contact with customers and intermediaries in relation to questions about premium or policies. Carries out surveys in relation to customer satisfaction.
Answers telephone calls -1st line- providing services to customers. Mailing setup; ensures that the customer get informed about their renewal, Data upload including error correction Archives documents.
Processes policies, requests and cancellations. Processes and controls commission statements. Processes data in intermediary administration. Maintain and display a thorough understanding of products, services and procedures. This to be reflected in all activities carried out.
Keeping up-to-date with TWG product knowledge. Supports actions in relation to introduction of new programs. Broad knowledge of companies’ products. Processes all administration regarding claim handling. Communicate information in a responsible, effective and timely manner (both verbal and written).
Demonstrates ability to interact and cooperate with all company employees. Adheres to all company policies, procedures and business ethics codes. Other duties as assigned. Supports actions in relation to introduction of new programs and initiatives.’
Maintains and contributes to the Treating Customers Fairly (TCF) program.
Maintain effective skills by undertaking a variety of tasks ranging from call taking, policy administration and claims assessing.
Joining our award-winning team gives you the opportunity to progress and be rewarded, as well as enjoying a fantastic benefits package.
Please Note: Applications in Dutch including Dutch cvs. are welcome to apply.
Wat wij bieden:
If you’re ready for a challenge and to become part of delivering our brilliant services, apply today.
Assurant have been awarded the Silver standard by Investors In People and have received recognition by Business In The Community for Workplace Gender Equality.