Participate to the creation and development of new the external lab model Responsible for managing the overall current process of the referral laboratories by researching potential referral laboratories based on the assay requests, contacting referral laboratories, negotiating services, and acting as the liaison for operational issues/needs of the customer.
Attend the New Test Feasibility meeting and provides information about referral laboratory options.
Based on New Test Feasibility meeting decision, contact and completes the referral laboratory worksheets and obtains the appropriate technical information needed to load the database, including but not limited to specimen collection requirements, reference ranges, turn around time, and regulatory requirements such as Research Use Only assays.
Recipient of notification of changes in assays such as method changes from the referral laboratories. Updates referral laboratory worksheets and notifies WLOS of the modification.
Provide support to CAIR / Reportable Issues pertaining to External laboratories, obtaining root cause and preventative actions from the referral laboratory or inside ELMS.
Facilitate technical discussions with appropriate staff at the referral laboratories, Medical Affairs, Global Heads of CCLS, Scientists of CCLS, Project Management and/or Sponsor as needed to appropriately understand the client needs and the service capability of the referral laboratory.
Perform other duties as required
Bachelor or Master Degree in Chemistry, Biochemistry or related discipline
Minimum 2 years of clinical trial management, vendor management, or client relationship management
Relevant Experience in change management and influencing without authority
Demonstrated expertise in leading change Knowledge of drug development, central laboratories
Knowledge/experience with formal process improvement discipline (eg, Six Sigma)
What we offer:
A strong and experienced team who will contribute to and support your personal and professional development
A competitive salary together with a comprehensive benefits package including health coverage and pension
Unsurpassed career development opportunities supported by exceptional people from across the globe with an energizing purpose