Philips is one of the largest electronics companies in the world, currently focused in the area of healthcare. It strives to make the world healthier and more sustainable through innovation, The company's goal is to improve the lives of 3 billion people every year by 2025. They aim to provide the best possible workplace for people who share their passion.
You are part of
The Dutch Philips Ultrasound team including all clinical domains cardio, general imaging or OB-GYN/ Point of Care. You work closely together with colleagues from the Cardio team including application specialists and account managers. Within this role your report directly to the Business Marketing Manager Benelux. You will depend on the expertise and input from several other teams such as: Sales back office, logistics, Solutions, Customer Service & Operations, Legal and finance.
Clinical Application Specialist Cardio Ultrasound Netherlands.
In this role, you have the opportunity
To be the specialist about Philips Ultrasound systems within the Cardiology specialism. As a Clinical application specialist, you are able to demonstrate the functionality and features of Philips Ultrasound systems to new and existing users, train users, customize systems and advise customers on the most optimal configuration or advise them on how they can benefit from new product features.
• Promote Philips Ultrasound Healthcare Solutions in individual customer visits, product demonstrations, seminars, and trade shows.
• Performs after-sales installation training.
• Monitors the use of Philips installed base, by regular contact with the users, in order to solve problems regarding the operation of the system or to adapt the system to changed user wishes.
• Develops and executes an educational program for the users, in order to maximize the knowledge of the user with regard to the operation of the system and choice of functions in light of the specific clinical applications.
• Participate in the sales district planning exercise. Provide information about market trends, competitors sales practices and potential projects.
• Ensure customer satisfaction by timely responding to all customer requests so that customers find it easy to do business with Philips
• Make careful use of demo-equipment.
• Cooperate with the Support department and exchange relevant information about defective products and customer needs
• Cooperate with product management for feedback on products
• Provide customer feedback using the Philips customer feedback process.
• Ensure Philips un- compromised fulfillment of Business fundamentals and business conducts
• Dedicated to cardio ultrasound modality in the Dutch market.
• Dealing with demonstrations, training of users, presentations, customizing.
• Makes own training plan for each customer, enabling the customer to get the maximum performance out of the equipment.
• Takes care of implementation of new options and upgrades, according to prepared instructions.
• Has regular contact with users about special wishes. Adapts system settings as needed.
• Makes sure the product/system settings are at the highest level of performance.
• Involved in initial installations.
• Assists in sales by advising the account management and customer.
• Assists on (inter)national exhibitions.
• Supports and executes the educational program
To succeed in this role, you should have the following skills and experience
• Excellent communication skills.
• Analytical skills, experience in the interpretation of the application results.
• Master degree in Ultrasound (Post-HBO)
• Experienced in the usage of ultrasound and usage of product features within the cardiology domain.
• Good knowledge of system architecture and used technology.
• Be able to organize training
• Being able to manage customer expectations
• Professional knowledge of the total application area, from an operational point.
• Deals with all normal functionality and special wishes, within given possibilities.
• Has to come up with alternatives for better performance.
• Must design specific training programs for operators.
• Needs to have commercial awareness
Dimensions Relating to Accountability: Freedom to Act, Magnitude, Nature of impact
• Business magnitude: contributes indirectly to the revenues and sales results by advising and promoting at sites.
• Involved in special installations or special problems. Has to take the lead, when the way of working is involved.
• Responsible for the quality of the given training