The project manager is expected to make a valuable contribution to quality, performance and efficiency in the contact centers that are part of the global CCC network. In his/her role that is to be achieved through successful implementation of contact center business process & technology standardization projects.
The function’s first responsibility will be to take on the overall project management of one of our key contact center technology standardization projects. The overall aim of this project is successful deployment and sustainable implementation of universal queueing principles within our worldwide CCC network.
Being part of the Global Contact Center Management department, the project manager will have to manage a large variety of stakeholders within the MBCAC, in the Daimler organization and at involved third parties.
You have the opportunity to work in a growing international company in an ambitious, professional and dynamic environment. Furthermore we offer a competitive remuneration package.
An extensive relocation package is offered to candidates living further than 50km from the CAC, moving within 20km from the CAC. Collective health insurance, opportunities for further self-development, result-oriented bonus (variable payment) and a pension plan are all part of our secondary benefits
Salary scale 8
The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.