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Customer Service Representative (m/f/d)- Biopharma

  • Avantor Sciences
  • Hillegom
  • Contract duration unspecified
  • Full Time
  • Published: 5 days ago
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Customer Service Representative (m/f/d)- BiopharmaAvantor Sciences
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Avantor Fluid Handling is seeking a motivated Customer Service Representative to join our team in Hillegom.

Are you a service-minded and solution-oriented person who enjoys customer interaction? Then this meaningful role might be just right for you!

Your responsibilities

With Avantor Fluid Handling, you’ll be part of Europe’s leading distributor of laboratory products. As a Customer Service Representative, you’ll develop within a dynamic industry while strengthening customer relationships and enhancing the service experience. In this role, you will be the key link between Avantor and its Biopharma customers, building and maintaining strong partnerships. You’ll work in a skilled, collaborative team and engage closely with colleagues across purchasing, logistics to ensure smooth support for our customers.

Your profile

What we’re looking for

  • Education: MBO/ Bachelor’s degree in Administration or similar field
  • Experience: Several years of applicable experience in a customer service role
  • Preferred Qualifications:
  • Good organization and time management skills
  • Strong communication skills in English, and good level of Dutch is required
  • Proficiency in MS Office Suite including MS Excel
  • Knowledge of SAP or similar ERP system is a plus
  • Good business understanding and ability to grasp company processes and routines
  • Thrives in a fast-paced environment and enjoys multitasking and problem solving
  • Motivated to learn, curious, and engaged
  • Solid collaboration skills and a positive attitude

We offer

How you’ll thrive and create an impact

  • Owns the customer request and experience from initiation to conclusion
  • Manage inbound customer communication regarding service status, orders, and issues
  • Coordinate and expedite customer orders, ensuring timely resolution of challenges and accurate documentation
  • Oversee the order processing, from initial entry through to final shipping, guaranteeing smooth and efficient processing
  • Maintain comprehensive records and documentation to uphold operational efficiency, compliance standards, and organizational integrity.
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Avantor Sciences
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Our Location

Avantor SciencesHillegom, Nederland
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